Terms and Conditions

Packaging

Your jewellery will arrive in a plain unmarked protective envelope to avoid bringing attention to the package, where inside you will find your jewellery box which will also be protected either by another protective envelope or carriage box depending on the size of the order.

All items of jewellery come with a standard Wyrdwood Studio Jewellery Box but for any special boxing arrangements or bespoke packaging please Contact Us. 

Returns and Exchanges

What happens if I buy something and I don't like it?

You can return your purchase within 14 days from receipt of your order, for a refund, exchange or credit note, in line with our online purchasing Money Back Guarantee and Terms and Conditions. 

Please note that you will be responsible for all delivery charges. Don't forget to mark the shipping documents / waybill with Return of British Goods if you are returning the goods from outside the EU. Otherwise you will be liable for any British customs duties or taxes charged on your returned item.

Sale of body piercing earrings and studs due to hygiene standards we are not able to resell these items so there we cannot accept the return or exchange of these items unless they are faulty.

Refunds or exchanges do not apply to customised products e.g. engraved or bespoke orders, which cannot be returned.

Cancelling an order

If you wish to cancel an order that you have placed with us please contact us straight away 

sales@wyrdwood.co.uk

+44 (0) 7722 796552

An item can only be cancelled if it has not already been dispatched . If the order has been shipped this means we cannot re-direct the parcel so we request that you follow our returns instructions. 

Providing that you have cancelled the order within 7 days from receipt were we can arrange the return of the item and refund you the original shipping cost and the full cost of the item.

The above does not affect your consumer rights

Late and lost Deliveries

If you feel that your delivery has been delayed then please contact us and make us aware of this problem so that we can follow the order up to make sure that it has been posted and so we can then give you the tracking number to locate it with the Royal Mail.

Unfortunately if your parcel has been lost in the mail we are able to track it with Royal Mail but we are unable to refund the purchase until after 20 workings days (UK) and for international deliveries it is 30 working days as this is the time period the Royal Mail classes an item as being lost.

If a parcel has not been received but the tracking indicates that it has been delivered, you are able to check the signature against the delivery with the Royal Mails Tracking services. Probable causes of this could be a neighbour taking in the parcel for you or the delivery address has a postal room such as work places. Please check to see if someone isn't holding the parcel for you before contacting us. We recommend that you send the parcel to your home address or to someone who is able to safely take the parcel for you.

Please note we do not refund or replace items that have been tracked as showing delivered as the delivery address is at the customers own responsibility.

Wyrdwood Studio cannot be held responsible for any goods that may end up lost or delayed in transit through postal services as once the parcel has been posted it is out our hands and in the responsibility of the parcel lies with the postal service and the person receiving the goods.

Pricing

All goods are charged at the the prices shown upon the date the customer places the order.

Errors and omissions are to be expected, if there are any unexpected changes in the prices you will be contacted and made aware of this to give you chance to reconsider the order before proceeding.

We use Paypal for our Online transactions so all prices are shown in £GBP which will be exchanged at current rates through Paypal so please note total transaction price when purchasing using a foreign currency.

Any Bespoke orders, repairs and cleaning will be quoted at time of commission and will be agreed before commencing work, but please note that prices may vary but the customer will be notified of any changes in prices. 

Feedback and Complaints

At Wyrdwood we strive to better our services and customer support so we welcome any comments or feedback you may have for us or if there is a problem which we are able to help with please get in touch with us through our contact page

Privacy Policy

We aim to provide a safe and secure online shopping experience, so with our secure Paypal payment control, we can make sure online transactions couldn't be more secure.

We also aim to keep any personal details or information about you safe and secure, we DON’T sell information to third parties and we DON’T allow others to see your personal details.

Please ensure when you are using a public computer or mobile device that you sign out of your account with us, as we are not responsible for account Hijacking through careless user behaviour so help us keep your information safe by being online aware. 

For Further information check out our Privacy Policy.

Members of The NAJ

As Members of The National Association of Jewellers, we believe in fair trading standards we aim to provide high quality goods traded fairly whilst providing the highest craftsmanship and “open book” tradesman honesty with our customers.

Accounts and Subscriptions

Account creation

Creating an account with us could not be easier just simply press the Login Button at the top of the page, then click the create account button shown on the bottom left hand side.

Then simply fill out the required fields and hit create account.

After doing this, you can fill in your personal details, by clicking the address tab in your account settings. This will ensure that we are able to send your orders to you.

From here you can also view your order status.

Account cancellation

If you wish to Cancel your account with us please contact us and let us know that you would like to cancel your account with us.

Newsletter and Offers Subscriptions

If you want to subscribe to our Newsletter you and do so on the Home page at the bottom of the page.

Services and Conditions of use

By using this website www.wyrdwoodstudio.com you are agreeing to all of the terms and conditions stated and agreeing that Wyrdwood Studios has the right to alter or change the Terms and Conditions at any given time as stated in the Privacy Policy.

If you are under the age of 13 you are to stop using the website immediately and if any further website activity is made by someone who we do not know is of the age and has falsified personal details, then we shall not be held responsible. However if we are alerted to the fact someone under the consenting age has an account with us we will terminate the account. 

COPYRIGHT

All material accessible on this Website is protected by copyright. You may view Website pages on screen and may print or download extracts of them for your own personal use. You may supply a copy of any such extract to any third party provided that:

(a) the extract is for their own personal use;

(b) the extract is not supplied as part of or incorporated in another work, website or publication;

(c) the extract is not supplied either directly or indirectly in return for commercial gain;

(d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.

No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent. Availability of the Website We will use our reasonable endeavours to provide you with a prompt and continuing service.

We do not, however, warrant that the Website or the service it provides will continue uninterrupted or without delay or that it will remain unchanged.